Allegheny County Department of Human Services (DHS) developed these publicly available, interactive dashboards in collaboration with resolve Crisis Services, the County’s provider for the 24-hour, 365-day mental health crisis service provided free to all Allegheny County residents.
These dashboards provide information about:
Crisis Calls: Overview of call volume to resolve Crisis Services through 988 Suicide & Crisis Lifeline and resolve’s 24-hour hotline 1-888-7-YOU-CAN (796-8226), consumer wait time to reach call clinician, abandoned call rate, and demographics of person-in-crisis who received call services. Aggregate call information is from April 2021 to present and is updated monthly. Demographic information is available from March 2023 to present and is updated every 2 weeks.
Mobile Team Dispatches: Overview of mobile team dispatch volume, consumer wait time, reasons for mobile team dispatch, dispatch rate by neighborhood, and demographics of people-in-crisis who received mobile interventions. Information is available from September 2023 to present. Data updated every 2 weeks.
Police Involvement: Percentages of calls and mobile team dispatches with police involvements. Information is available from September 2023 to present. Data updated every 2 weeks.