Innovation and Reform

Information about how we enact change through data, analyze and redesign systems, engage with the community, and connect with local universities.
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Allegheny County Discounted Fares Pilot Program

Overview:  This pilot will examine how lowering the cost of public transportation affects individuals’ travel patterns, employment and earnings, healthcare utilization, and other socioeconomic outcomes. We will provide discounted public […]

Latinx Needs Assessment

The Latinx population in Allegheny County grew 80% between 2010 and 2020. This most recent community assessment report found several clear themes and opportunities for better serving the Latinx community.

Improving Crisis Prevention and Response

Researchers and public representatives met to address challenges that persist throughout our crisis system. They developed a set of 16 recommendations.

Data-Driven Efforts to Improve Housing Coordination for People Experiencing Homelessness

Allegheny County established a coordinated entry system to prioritize the most vulnerable homeless clients to get them into housing as quickly as possible.

Allegheny County Department of Human Services’ Strategic Initiatives

DHS developed a set of “strategic initiatives” to focus on in 2019 and 2020. A report presents these initiatives and examples of how DHS has worked with our community partners to continually improve.

All Hands on a Remote Deck: The Department of Human Services’ Response to COVID-19

When the COVID-19 pandemic hit Allegheny County, the Department of Human Services responded, streamlining processes that helped feed, educate, house, protect and serve thousands of clients and residents of the County.

Annual Human Services Case Competition for Local Graduate Students

Reports about DHS’s yearly case competition, which invites local graduate students on interdisciplinary teams to solve a problem in local government.

Free Tax Prep Coalition Completes 300 Tax Returns in 2019: Data Brief

The Allegheny County Department of Human Services (DHS) offers free tax preparation services at its downtown location for income-eligible County residents. This data brief provides a summary of DHS’s 2019 […]

Developing Predictive Risk Models to Support Child Maltreatment Hotline Screening Decisions

The Allegheny Family Screening Tool (AFST) is a predictive risk model designed to improve decision-making in Allegheny County’s child welfare system. The tool utilizes hundreds of data elements to predict […]

Progress Towards Building an Affirming and Supportive Child Welfare System: Findings from an Institutional Analysis

In July 2013, the Center for the Study of Social Policy (CSSP) and the Allegheny County Department of Human Services (DHS) launched a partnership to better support child welfare-involved youth […]

Ride-Hailing for Medical Transportation Clients Improves Experience and Efficiency

Allegheny County Medicaid recipients are entitled to free transportation assistance to their non-emergency medical appointments. Traditionally, this transportation has been provided by paratransit vehicles for those not able to utilize […]

Collaboration Helps Hundreds of Allegheny County Students in Foster Care Remain in Their Home Schools

When a child is placed in a foster home, the resulting move can also mean living in a new school district. Research has shown that unplanned school changes can lead […]

Pilot Program Uses Technology to Collect Quick, Actionable Feedback from Human Services Clients

The Allegheny County Department of Human Services (DHS) continuously strives to better understand our clients’ experiences and incorporate that feedback into service planning. We recently tested satisfaction kiosks as a […]

Allegheny County Data Warehouse

View information about the Allegheny County Data Warehouse, which brings together and integrates client and service data from a wide variety of sources both internal and external to the County.

Moving a Child Welfare System to Be More Affirming of the LGBTQ Community: Strategies, Challenges and Lessons Learned

In an effort to provide affirming services to LGBTQ (lesbian, gay, bisexual, transsexual, queer/questioning) communities involved with Allegheny County’s Department of Human Services (DHS), the first Department-wide LGBTQ work group […]