In Allegheny County, a network of shelters provides a temporary place to stay for people experiencing homelessness. Allegheny County’s emergency shelter network includes facilities which serve adults only and others that offer accommodations to families with children or other dependents. The County strives to ensure that every shelter stay is rare, brief and non-recurring.

What is this report about?

Individuals in adult-only households make up about three-quarters of all shelter users. This data brief focuses on the 1,560 adults who entered one of the County’s 13 adult-only emergency shelters once or more from April 2022 through March 2023..  For descriptions of other people served in the homeless system, see these related data briefs: “Families using emergency shelters in Allegheny County” and “People Experiencing Unsheltered Homelessness in Allegheny County.”

What are the takeaways?

• 70% (N=1,096) of the people using adult-only shelters were men. Black individuals were overrepresented, making up 51% of those using shelter but only 14% of Allegheny County’s population. 80% of people were between 25 and 64 years old and relatively evenly distributed among the four age groups in that range. 13% were ages 18 through 24 and 7% were 65 or older.
• 76% (N=1,181) of people had only one shelter stay during the period of study. 15% had two stays and 9% had three or more.
• Half of the shelter stays were for two weeks or less. 25% of shelter stays lasted five days or fewer and 75% were for 54 days or fewer.
• Most of the people using shelters had recent addresses in Allegheny County communities. 46% had recent addresses in the City of Pittsburgh, with the most common neighborhoods being Carrick, East Liberty, Marshall-Shadeland and Sheradan. The remaining 54% had addresses outside of the City, with the most common municipalities being McKeesport, Wilkinsburg and Penn Hills.
• Among shelter exits for which we have exit information, 49% (N=760) of stays resulted in exits to stable housing.  Almost half of the people who exited their stay(s) within two weeks exited to stable housing, increasing to 58-65% of people who exited their stay(s) after a month.
• Less than half of individuals reported income from any source. PA Department of Labor and Industry data provides some insight over time; about one-third of people using shelter were employed in any given quarter from 2017 through 2022. For those who were employed, wages averaged between $663–$1,017 per month.
• 17% (N=259) of people had a shelter stay in the year prior to their first stay in the study period. 8% (N=132) were engaged in a supportive housing program in the year prior to their shelter stay.
• Other services and system involvement:
  • Behavioral health services. Among adult shelter users enrolled in Medicaid (N=945), more than 75% accessed behavioral health services. 43% (N=404) accessed mental health outpatient care, 39% used a mental health crisis service and 15% used a mental health inpatient service. The most frequent mental health diagnoses were depressive disorder, adjustment disorder, schizophrenia and bipolar disorder. 35% (N=327) used a substance use disorder service. The top substance use disorders involve opioids and alcohol.
  • Physical health services. For Medicaid-enrolled individuals, the most common chronic condition was hypertension, followed by kidney disease and diabetes. Adults using shelter have higher rates of many chronic diseases than those in the general Medicaid-enrolled population in the County.
  • Criminal Justice System. About a third of people were involved with the adult criminal justice system in the year prior to their shelter stay.
  • Other services. Five percent (N=75) of adults were involved in child welfare as a parent. 20% (N=46) of older adults (aged 60+) using shelter were connected to aging services in the year prior to their entry.

How is this report being used?

Emergency shelters are meant to be short-term housing for people experiencing a crisis. The County’s goal is to ensure that shelter stays are rare, brief and non-recurring.  The County is working with shelter staff and other housing providers to support client moves to stable housing when possible, with the goal of improving their overall outcomes and ensuring that short-term beds are available when people need them.

Allegheny County Department of Human Services (DHS) believes that appropriate sharing of client information is essential to the provision, continuity and overall quality of care provided to DHS clients. It has created a number of tools and mechanisms to facilitate this sharing, including the creation of tools for contracted providers to access information on clients they are serving and mechanisms for providers to safely and security share client information back with DHS. Read more about this here and access the tools through the below links.

Where can I access provider tools?

Links to clientivew, a tool for individual care coordination, and provider connect, a tool for to support provider decision-making, are found here. You can also access data exchange, one of the tools that providers can use to securely share information back with DHS.

How I can gain access to these tools if I don’t already have it?

If you are a contracted provider with DHS, you can request access to provider tools through DHS’s application support portal.

What is the Allegheny County Data Warehouse?

The Allegheny County Data Warehouse brings together and integrates client and service data from a wide variety of sources both internal and external to the County.

How was the Data Warehouse developed?

The Data Warehouse was created by consolidating publicly-funded human services data (e.g., behavioral health, child welfare, developmental supports, homelessness and aging) and, over time, expanded to include data from other sources. The Data Warehouse was made possible with support from the Human Service Integration Fund, a flexible funding pool created by a coalition of local foundations for the purpose of supporting integration and innovation within DHS.

How does the Data Warehouse support of the work of Allegheny County?

The Data Warehouse was designed primarily to improve services to clients, but also to improve the ability of workers to perform their jobs and to support management decisionmaking; it is also intended to be available as a community resource, making data and information publicly available whenever possible.

Where can I learn more?

• This overview document describes the development of the Data Warehouse, the County’s data sharing partnerships, and how the data is utilized to support client services and decisionmaking. 

• The Data Warehouse has also been covered extensively by the media and other researchers:
  • Better Government Through Data: Using Allegheny County Data Warehouse to design more effective results for clients and the public
  Institute for Excellence in Government, Harvard University, October 2020
• • How Data Powers Help for Families
    PostIndustrial.Com, January 27, 2021
  • Software for the Social Good: One County’s Model Warehouse
    Government Technology, December 1, 2017
  • How Allegheny County’s Data Warehouse is improving human services through integrated data
    GovInnovator podcast, February 17, 2016
  • Data Warehouses: Using New Technology to Improve Human Services Administration
    Re-Issue of June 11, 2014 article below
    Government Technology, June 12, 2014
  • Allegheny County, Pennsylvania: Department of Human Services’ Data Warehouse
    Data-Smart City Solutions, Harvard University, June 11, 2014
  • Gaining Ground: A Guide to Facilitating Technology Innovation in Human Services
    Data-Smart City Solutions, Harvard University, May 28, 2014
  • Allegheny County’s Data Warehouse: Leveraging Data to Enhance Human Service Programs and Policies
    University of Pennsylvania, May 2014
  • Human Services: Sustained and Coordinated Efforts Could Facilitate Data-Sharing While Protecting Privacy
    U.S. Government Accountability Office, February 2013

What is the DHS case competition?

Each year, the Allegheny County Department of Human Services (DHS) hosts a competition for local graduate students that challenges interdisciplinary teams to solve a problem in local government.

What information is available?

Yearly reports, below, describe the case topic and students’ proposed solutions. A short video explains the event.

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All reports

In its responsibility for administering publicly-funded human services, Allegheny County Department of Human Services (DHS) plans for the allocation of more than $1B in areas that span behavioral health, children and families, aging, housing and homelessness, and intellectual disability and autism services.

How does DHS plan its allocation of resources?

DHS planning activities are ongoing and iterative. They include:

• Engaging stakeholders through
  • Annual public hearings
  • Public surveys via Allegheny Engage
  • Regular advisory board and committee meetings
• Targeted outreach to clients, providers, and other stakeholders on specific questions/priorities (e.g., Crisis Response Stakeholder Group, etc.
• Analyzing client data to identify gaps, and to compare our current state against expected outcomes
• Consulting experts, best practice literature, research

What is the County Human Services Plan?

The County Human Services Plan consolidates planning requirements for categorical components of the Human Services Block Grant, including Mental Health Community Base-Funded Services, Behavioral Health Services Initiative (BHSI), Intellectual Disabilities Community Base-Funded Services, Act 152 of 1988 Drug and Alcohol Services, Homeless Assistance Program Funding, and Human Services Development Funds. It is submitted annually to the PA Department of Human Services, 60 days after the agency releases its annual bulletin (usually in the summer).

What is the Needs-Based Plan and Budget?

The Needs-Based Plan and Budget articulates Allegheny County’s priorities, planned services, and resource needs for serving children and families – in particular those children and families who are involved with, or at risk of involvement with, the child welfare and juvenile justice systems. It is submitted annually to the PA Department of Human Services, Office of Children, Youth & Families (the budget narrative submission deadline is August 15^th every year).

State Fiscal Year (SFY) 2025-26

• Plan
• Summary

Older plans:

• SFY 2024-25
  • Summary
  • Hearing Video
• SFY 2023-24
• SFY 2022-23
• SFY 2021-22
• SFY 2020-21
• SFY 2019-20

What is the Area Agency on Aging Strategic Plan?

The Allegheny County Area Agency on Aging (AAA) is part of a nationwide aging network led by the U.S. Administration on Community Living and the Pennsylvania Department on Aging (PDA). Every four years, PDA requires each of the Commonwealth’s fifty-two (52) Area Agencies on Aging to submit an action plan for the following four years. This Four-Year Plan considers the demographic trends of the region, the changing needs of the consumers, and the current services provided by the Allegheny County AAA.

Additionally, every year the Allegheny County AAA releases Program Updates and a Budget Prospectus, as well as an Annual Report.

• SFY 2022-23 Report
• SFY 2022-23 Budget Prospectus
• 2020-2024 Four Year Plan
• SFY 2021-22 Budget Prospectus
• 2016-2020 Four Year Plan

Community Services Needs Assessment & Strategic Plan

Allegheny County DHS is the designated community action agency for the receipt of the County’s (outside the City of Pittsburgh) Community Services Block Grant (CSBG) funds. CSBG is a federally funded block grant from the US Department of Health and Human Services, Administration for Children & Families, Office of Community Services that supports services aiming to alleviate the causes and conditions of poverty in under resourced communities. CSBG recipients are required to conduct a needs assessment and develop a strategic plan no less than every 5 years.  

• 2022 Report
• 2021 Strategic Plan for Community Action
• 2021 Community Needs Assessment: Economic Security

Housing and Homelessness

Allegheny County DHS, through its Office of Community Services, is the designated Infrastructure Organization and United Funding Agency for the Allegheny County Continuum of Care (CoC) – the network of services and stakeholders engaged in making homelessness rare, brief and non-recurring. Starting in 2016, the CoC underwent a community planning process to create its strategic plan. The strategic planning process is summarized in Preventing and Ending Homelessness – Community Strategic Planning Process. Principles guiding the strategic plan can be found in the Guiding Principles: Allegheny County Plan to Prevent & End Homelessness. The working board of the CoC, the Homeless Advisory Board (HAB), voted to accept the plan on July 25, 2017.

• Allegheny County Strategic Plan to Prevent and End Homelessness

Opioid Settlement Funding

• 2024 Annual Report on Opioid Settlement

• Opioid Settlement Plan

Other plans

• Community Violence Reduction Plan
• COVID-19 Response Plan
• 2019-20 Strategic Initiatives and Final Report
• Latino Community Center Strategic Plan

The Allegheny County Department of Human Services (DHS) conducted a study of the involuntary hospitalization program in the county. Involuntary hospitalizations occur when an individual undergoing a psychiatric episode is deemed to be a clear and present danger to themselves or others.  The specific section that governs the intake process of an individual is Section 302 of the Mental Health Procedures Act (MHPA), and for that reason the entire program is sometimes called the 302 program.

Evaluations occur in a hospital setting. Following an upheld commitment individuals can initially be detained for up to 120 hours, with the potential for extensions. The county seeks to understand the system in detail and improve outcomes among individuals who go through this process.

What is this report about?

This report describes individuals who went through the involuntary hospitalization program from 2015-2022. The analysis profiles the individuals including their characteristics such as diagnosis, their usage of mental and behavioral health services, and their outcomes post release. 

What are the takeaways?

• Involuntary hospitalizations are common, affecting over 3,700 residents each year. The most common source of referrals occur from friend / family (43%), police officers (19%), and physicians (14%).
• Individuals who are involuntarily hospitalized have poor outcomes upon release—within 5 years of their first evaluation, fully 20% of the population has died, a rate that is higher than that for clients exiting jail, enrolling in homeless shelters, or receiving food assistance (SNAP) as well as the rate for individuals with severe mental illness (SMI) diagnoses.
• We find worse outcomes among 302 individuals with a pre-existing substance use disorder (SUD)— 5% of those with SUD 18–50 years of age die within two years of intake, compared to 2.5% of the 18–50-year-olds without SUD. Of those with SUD, eighty percent (60%) of the mortality rate is attributable to drug overdose.
• We found similarly elevated risks for other adverse outcomes. Over 23% were charged with a crime within 5 years of release, and 60% used an emergency department (ED) within one year of release.
• Statistical methods can distinguish between riskier and less risky clients with high fidelity at the moment of the 302 evaluation.
• Those petitioned for involuntary commitment were disproportionately Black, although petition-upheld rates are similar across race. A similar picture emerges for gender—men were more likely to be petitioned, but upheld rates at the point of exam were similar for men and women.

How is this report being used?

The report serves as an initial analysis into the involuntary hospitalization process. The county is using this analysis, as well as planned subsequent ones that look at the impact of an involuntary hospitalization on a person’s outcomes, and input from clinicians and community members to develop recommendations to improve care for this vulnerable population. Ultimately the county is looking to improve both the process and the outcomes for individuals who experience an involuntary hospitalization.

Making good, informed decisions about how to allocate limited resources is an ever-evolving process. The Allegheny County Department of Human Services (DHS) strives to make the most equitable decisions when allocating scarce resources for individuals and families in need. Housing is a critical resource for which demand far exceeds supply; thus, DHS is dedicated to making sure that those most at need have priority for the housing services that are available. Since 2017, DHS has developed predictive risk models that utilize administrative data to assign a risk score that is used to determine the appropriate course of action. Two of these models were developed to support prioritization of housing resources.

Allegheny Housing Assessment (AHA)

In 2020, DHS launched the Allegheny Housing Assessment (AHA), a decision support tool designed to help prioritize admissions to supportive housing services for individuals or families experiencing homelessness. The AHA forms the infrastructure for DHS’s coordinated entry system for those in a housing crisis.

The tool uses administrative data from Allegheny County’s data warehouse to predict the likelihood of three types of events occurring in a person’s life if they remain unhoused over the next 12 months: 1) a mental health inpatient stay, 2) a jail booking and 3) frequent use (4 or more visits) of hospital emergency rooms.  These events serve as indicators of harm if a person remains unhoused. The AHA assigns a risk score that is used as part of the housing prioritization process; it is far more objective and unbiased than earlier assessment tools and it doesn’t require the time or trauma associated with asking sensitive questions at the time of housing crisis.

Mental Health – Allegheny Housing Assessment (MH-AHA)

After a couple of years of experience with the AHA, DHS leadership realized that a similar tool could help prioritize admissions to residential services for individuals with a diagnosis of serious and persistent mental illness. Using the AHA as a starting point, the team developed the Mental Health – Allegheny Housing Assessment (MH-AHA) and launched it in February 2023.

Similar to the AHA, the MH-AHA utilizes administrative data from Allegheny County’s data warehouse to predict the likelihood of two potential types of adverse events that may occur in an individual’s life if they do not receive adequate support for their MH condition over the next 12 months: 1) a mental health inpatient stay and 2) frequent use [4 or more visits] of hospital emergency departments. These events serve as indicators of harm and are things we would like to prevent. The MH-AHA assigns a risk score that is used as part of the prioritization process. Individuals who are not eligible or who do not receive a risk score likely to lead to a placement in the near future will be introduced to other supportive services options instead of waiting a long time on a waiting list for a placement that might not occur.

By prioritizing those most in need of MH residential services, the MH-AHA will simplify the referral process, decrease uncertainty and reduce wait times. In addition, it will help Allegheny County document unmet MH residential needs created by the gap between limited MH residential resources and the number of high-risk eligible individuals. An external impact evaluation by researchers at Stanford will document progress toward these goals.

Select from the following documents to learn more about the AHA tool:

• • • Using Predictive Risk Modeling to Prioritize Services for People Experiencing Homelessness in Allegheny County: Methodology Report for the Allegheny Housing Assessment Tool (September 2020)
    • Methodology Update (December 2020)
    • Frequently asked questions about the implementation of the Allegheny Housing Assessment tool
    • Summary of client feedback on the new housing prioritization process
    • Independent ethical/data science review of the Allegheny Housing Assessment
    • DHS’s response to the ethical review

Select from the following documents to learn more about the MH-AHA:

• • • Methodology Report for the Mental Health-Allegheny Housing Assessment Tool (November 2023)
    • Frequently asked questions about the implementation of the Mental Health-Allegheny Housing Assessment Tool

What is Hello Baby?

New information added September 2023

Hello Baby is designed for parents of new babies in Allegheny County to strengthen families, improve children’s outcomes, and maximize child and family well-being, safety and security. Hello Baby’s tiered prevention model offers a variety of supports designed to meet families’ varied needs and interests through the child’s third year.

How was Hello Baby developed?

Allegheny County Department of Human Services (DHS) undertook an extensive process to develop the Hello Baby prevention strategy. In addition to drawing from decades of experience by DHS leadership, service workers and families, the process included:

• A review of data and best practices identified in the literature
• Dozens of individual and group meetings with local service providers, families in the community, social workers, clinical specialists and local, national and international child development experts
• Two independent, comprehensive reviews by experts in the field

How is Hello Baby being used?

The resulting prevention program has a differentiated approach, with flexible service delivery that is based upon the understanding that each family is unique and has different and varying levels of needs and barriers to support. In addition to self- and community-referral pathways, Hello Baby also uses an innovative and predictive risk model (PRM) that uses integrated data to identify the highest need families eligible for services. Hello Baby includes a universal entry point designed to increase awareness of available support services for all new parents and improve overall engagement rates. It incorporates community level support and proven home visiting techniques, hiring culturally competent staff with lived experiences to support families with moderate to high needs and intensive engagement and service coordination to support families with the highest needs. An evaluation partner has already been selected to ensure that Hello Baby benefits from rapid feedback and learning throughout the implementation.

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Related materials

• Development of the Hello Baby program
  • FAQs about Hello Baby
  • Children’s Bureau grant application
  • Overview of community engagement efforts
  • Case review summary of high-risk families
  • Request for Proposals: Intensive Engagement and Case Management Service for High-Need Families of Newborns
  • Response to RFP from Healthy Start, Inc.
• Analytics in support of the Hello Baby program
  • Implementing the Hello Baby Prevention Program in Allegheny County: Methodology Report by Rhema Vaithianathan, Ph.D. (Auckland University of Technology), Emily Putnam-Hornstein, Ph.D. (University of North Carolina), and Diana-Benavides Prado, Ph.D (Auckland University of Technology)
  • Answers for parents about the predictive risk model: a guide for staff

• Ethical reviews and DHS’s response
  • Ethical review of the development and implementation of the Hello Baby program by Deborah Daro, Ph.D.
  • Ethical review of the predictive risk model use in the Hello Baby program by Michael Veale, Ph.D.
    Note: This report was written in early 2019. Since then, DHS has made several changes to the design and implementation of the Hello Baby program. An updated draft of the report will be posted when available.
  • DHS’s response to the ethical reviews
• Independent research and evaluation in support of Hello Baby
  • Request for Proposals: Process and Outcome Evaluation of Hello Baby, a Tiered Intervention Program for New Parents and Their Babies
  • Response to the RFP from The Urban Institute and Chapin Hall
  • Do Family Support Centers Reduce Maltreatment Investigations? Evidence from Allegheny County by Fred Wulczyn, Ph.D., and Bridgette Lery, Ph.D. (Chapin Hall)
• DHS policy and procedures related to Hello Baby
  • Collaboration between Hello Baby and Child Welfare
  • Hello Baby involvement for families involved with Child Welfare
  • Use and access of the Hello Baby score

For more information about Hello Baby and to access resources for new parents, visit Hello Baby online.

Recent press coverage of Hello Baby is available here.

In 2022, staff at the Urban Institute partnered with the Allegheny County DHS and the Western Pennsylvania Regional Data Center (WPRDC) to pilot synthetic data generation at the local level, to help understand the unique challenges that might face state and local governments in generating synthetic data. Each record in the synthetic dataset represents a simulated individual, or record, who received at least one service from the Allegheny County DHS in 2021. The synthetic data were designed such that records aggregated by service represent the original data. Read more here about synthetic data.

Why create a synthetic dataset?

The Department of Human Services (DHS) in Allegheny County, Pennsylvania, serves one in five residents of the county every year through child welfare services, behavioral health services, aging services, developmental support services, homeless and housing supports, and family strengthening and youth supports. In the process, data are collected about these services and the population using them. These data are integrated at the individual level to allow for better care coordination, operational improvements, and program evaluation. Because of the dataset’s sensitive nature, it cannot be widely shared at an individual level, so synthetic data are used in the real dataset’s place—allowing the data to be publicly shared and helping stakeholders, including researchers, service providers, and members of the public, understand these populations better.

The Allegheny County Department of Human Services (DHS) engages clients and others who interact with DHS programs in a variety of ways: regular roundtables/cabinets (e.g., Children’s Cabinet); town halls and community forums; social media (e.g., Facebook and LinkedIn); and the Director’s Action Line (DAL). In 2018, DHS expanded its public engagement strategy to include SMS text messaging (texting), a tool that is convenient for recipients and allows DHS to scale up communication with clients and other Allegheny County residents.

What is this report about?

This data brief describes DHS’s texting outreach from 2018 to 2022.  This brief outlines the different distribution paths and mechanisms that DHS uses for text outreach, and characterizes the number and content of text messages sent, the demographics of the text recipients, and the impact of DHS’s text outreach thus far.

What are the takeaways?

• From 2018 through 2022, DHS sent 832,038 text messages to 151,707 phone numbers.  Over the same time period, DHS received 193,283 messages in response from 19,185 phone numbers.
• The content type of the text messages sent over this time period can be categorized as follows: program outreach (48%), data collection (44%), alerts (7%), and public policy updates (1%).
• The subject of the text messages sent over this time period are diverse, but a disproportionate share (72%) are about transportation, due to the extensive use of text messaging for outreach and data collection in relation to the Allegheny County Discounted Fares Pilot program.
• In 2021, 74% of text messages were related to one of the following initiatives: COVID-19 rental assistance, the Older Youth Pandemic Relief program, or information about free tax preparation services.
• In 2022, 88% of text messages were related to one of the following initiatives: the Allegheny County Discounted Fares program, the SNAP fresh access program, or recruitment and outreach for paid research opportunities with university partners.
• Text messaging has allowed DHS to connect clients to resources at scale, and to elicit feedback from clients who would likely never otherwise have the time or opportunity to share their feedback.  Examples of this described in the brief include text outreach associated with the Older Youth Pandemic Relief program, and text message surveys sent to clients who use Family Center services.

How is this report being used?

The county is interested in innovative and effective ways to outreach and engage with clients.  We believe that text messaging is one way to do this at scale.  The county is using the information presented in this report to inform overall strategy about how we best engage and use client feedback information to improve programs and increase overall access to social services.

At the Allegheny County Department of Human Services (DHS), we work with more than 400 community organizations to keep children and older adults safe from abuse and neglect, connect them to effective mental health and substance use treatment, provide housing for those without shelter and more. As stewards of more than $1 billion in public funding, we constantly scrutinize the programs and services we fund to ensure that they are most effectively helping clients make measurable progress toward their goals. We pay close attention to the data, including client feedback and surveys, and use these data to determine when it’s in clients’ best interest to modify existing programs or launch new ones. Recently, we have been increasing our commitment to the use of randomized pilots to measure the effectiveness of various strategies and determine how to make the best use of available resources. In keeping with our values of transparency and the appropriate use of data for decision-making, we want to share our thinking behind the use of pilots as an effective tool to further the Department’s goals and values while improving client outcomes.

What are randomized pilots?

When we ask, Was this program effective?, We want to know if client outcomes are better for program participants when compared to the outcomes of others not involved in the program. There are various ways to make this comparison. For example, we can compare client status before and after the program or we can compare their outcomes to clients who chose to not participate in the program. The weakness of both of these approaches is their reliance on the assumption that the groups are similar, i.e., on average, they would have performed the same if neither had received the intervention. Thus, we are left wondering, “How can we distinguish the program impact from the effects of time or characteristics of the participants?” Randomized pilots solve this problem by breaking the link between characteristics that could drive differences between groups and the program itself. In a randomized pilot, participants are assigned to different programs or policies randomly, based on the equivalent of a coin flip. These methods are standard practice in medical and drug trials to measure the effectiveness of health interventions with confidence; in recent years, they have become more popular with governments entities, nonprofit organizations and businesses.

Why start with a pilot?

Many organizations have highlighted the value of randomization (see here and here for examples). Rather than rehash their points, we expand upon three DHS core values that are supported by the use of pilots.

• Accountability and Transparency: Too often, the performance of government-led initiatives or strategies are unclear, making it impossible to measure progress or demand accountability. Change, if it does occur, is not based on credible data nor connected to measurable outcomes. Without clear information, program continuation or termination may be based on subjective decisions that might be inaccurate. In contrast, DHS wants to be held accountable and to ensure that we are funding programs that measurably improve the outcomes of the clients who rely on us for critical support, services and resources. We seek to provide clear feedback to ourselves and our stakeholders, demonstrating either that our investments are producing their intended outcome(s) and that money is being spent effectively or that the program needs to be modified or even ended. Randomized pilots promote this accountability and transparency because they are simple to understand, analyze and report on.
• Betting boldly: Pilots allow us to bet on new, unproven or controversial solutions without committing to expensive or unproven investments that don’t produce results. By getting clear data on performance of new interventions, we can make informed decisions that are in the best interest of those we serve. At DHS, pilots will never be used to generate a known answer to a question or to withhold resources for an intervention clients would otherwise be entitled to receive (e.g., publicly funded childcare subsidies).
• Continuous improvement: Given the complexity and range of the problems we face—from the opioid epidemic to community violence—we need to use every tool at our disposal to make progress. In government, as in any endeavor, it is hard to improve without feedback. Pilots are a key part of a continuous quality improvement cycle that starts with asking whether programs are effective and how they could be better. They guard against poor decision-making by providing data on an initial investments before making longer term decisions about funding and large-scale program launches.

Pilot ethics

Earning and keeping clients’ trust is essential for our work. In line with our strategic initiatives, work on algorithms and funding decisions, we will continue to strive for transparency and community engagement as we develop pilots and report on their results and ultimate funding decisions. Our commitment to transparency and
protections for clients includes:

• Seeking participants’ informed consent for sharing data and voluntary participation in all pilots.
• Targeting studies to individuals and neighborhoods that can benefit from the solution.
• Compensating clients for completing surveys and other forms of participation.
• Protecting participants’ data—study data will always be reported only in aggregate form, protecting the individual identity of all participants.

When partnering with outside academics who propose to analyze and report on the implementation and outcomes of a pilot, they will be asked to submit their analysis plan to their institutions’ Institutional Review Board (IRB), thus minimizing the risk of unintended negative outcomes and ensuring informed consent. In any case, when we implement and analyze the results of a pilot to inform decisions about launching the program, we commit to publishing the results and decisions on our website. We welcome suggestions about potential interventions where a randomized pilot can increase our understanding of the specific intervention and of the kind of interventions community members are interested in testing (contact us at DHS-Research@alleghenycounty.us). Randomized pilots have the potential to increase our data-informed program decisions and improve the quality and relevance of program strategies; they will also challenge us to make the best use of our resources. We look forward to the challenge and hope you’ll join us as we expand this continuous quality improvement strategy. We’ll update this website as we begin new pilots and report on interim and final results.

This dashboard shows trends in the number of people experiencing sheltered and unsheltered homelessness.

What is this dashboard about?

This dashboard displays: 1) the number of people who were active in an emergency shelter program per night dating back to January 2022, as well as basic demographic information on race, gender, and age; and 2) the number of people known to be experiencing unsheltered homelessness based on their engagement with street outreach teams dating back to September 2021. 

What data is available?

Emergency shelter data comes from the Homeless Management Information System (HMIS) and is updated daily. Unsheltered homeless data is updated weekly. Before September 1, 2024 the data came from a document used to facilitate coordination between local street outreach teams; data after September 1, 2024 comes from HMIS, as teams have standardized and expanded data entry in HMIS. 

Those active in local domestic violence emergency shelters are not represented in this dashboard, as domestic violence emergency shelters do not report usage in HMIS. These shelters have the capacity to serve approximately 100 clients per day.

The Allegheny County Department of Human Services’ (DHS) street outreach team works with people who are experiencing unsheltered homelessness, offering them immediate in-person support and help with basic needs, while also connecting them to emergency shelter, housing and critical services. Street outreach staff from DHS and partner organizations maintain a shared list of unsheltered individuals in Allegheny County with whom they are in contact, allowing staff to coordinate efforts and engage in basic case conferencing. This list represents those individuals who are working with a street outreach team and is not the entirety of people experiencing unsheltered homelessness in the County.

What is this report about?

This data brief focuses on a point-in-time cohort—156 individuals—who were on the street outreach list on a single day in October 2022. The brief characterizes that cohort in terms of demographics, veteran status, public benefit receipt, employment, and recent service and criminal justice involvement to inform programs and policies to better support these individuals.

What are the takeaways?

• The most common age groups among these individuals were 25 through 34 (31%) and 35 through 44 (30%), followed by those 45 through 54 (22%). There were no children (under age 18) in this cohort (See Figure 2).
• Sixty-five percent of this cohort were male and the majority (59%) were non-Hispanic White individuals, though People Of Color were overrepresented (See Figure 1, Table 1).
• Among those with a recorded location (N=118), 48% (N=57) were staying in unsheltered locations in the North Side in October 2022. An additional 18% (N=21) were staying Downtown (central business district) and 18% (N=21) in South Side Flats (Figure 3).
• In the most recent quarter for which we have employment data (April–June of 2022), fewer than 17% (N=25) of these individuals had any formal employment (defined as being in an Unemployment Insurance (UI)-covered job). Among this population, the most recent median quarterly earnings were just under $2,000 (See Figure 4, Figure 5).
• Among those enrolled in Medicaid (N=129), 70% visited the emergency department in the last year (See Table 4).
• Among those enrolled in Medicaid (N=129), almost half (43%) had accessed drug and alcohol services in the last year. Opioid use disorder and alcohol use disorder were the most common substance use diagnoses among those with a behavioral health claim in the last year (N=86) (See Table 4, Table 5).
• Among those with a behavioral health claim in the last year (N=86), the most common mental health diagnoses were depressive disorder (N=20), adjustment disorder (N=16) and schizophrenia (N=16) (See Table 6).
• In the last year, 62% (N=96) of the cohort had criminal justice system involvement. Thirty-eight percent (N=59) had a new criminal filing and 21% (N=32) were on community supervision with Allegheny County Adult Probation. Thirty-five percent of the cohort (N=55) were booked in the Allegheny County jail at some point during the last year (See Table 7).
• Of the 38% (N=59) with a new criminal filing, the majority (56%, 33) only had low-level (misdemeanor) charges. Sixty-one percent (36) only had one criminal filing and the most common types of crime were property crimes (39%, 23) and drug crimes (34%, 20) (See Table 8).

How is this report being used?

The County is committed to better understanding the needs of its unsheltered population and identifying supports to help them transition to permanent stable housing. It is also committed to identifying programs and supports to help prevent people from experiencing unsheltered homelessness. This brief represents analysis to help support this planning process.

What is this dashboard about?

This dashboard displays information about the SeniorLine, a resource where individuals can receive information about services and programs for older adults in Allegheny County. SeniorLine care managers typically discuss:

• Senior center activities
• Care management
• Support for caregivers
• In-home services
• Transportation assistance
• Assistance with medication management
• Utility assistance 
• Property tax and rent rebate assistance

SeniorLine Care Managers are available Monday through Friday from 8:30 am to 4:30 pm at 412-350-5460.

What data is available?

The dashboard includes detailed information about SeniorLine interactions and communications, including call times, context, outcomes, and users. Typical callers are individuals 60 years of age or older, their families and caregivers, and other sources of support. Most individuals live within Allegheny County but there are some calls concerning people living outside of the county.

The dashboard is updated at the end of every month.

What is this dashboard about?

These interactive dashboards contain information about Landlord/Tenant cases filed in Allegheny County in magisterial district courts from 2012 to the present. Users can see information about the number of cases filed over time, what happens to those cases as they proceed through the courts, how long it takes for cases to proceed through the courts, costs and case outcomes. The data do not record whether an eviction took place (e.g., tenant moved, tenant was ejected) at the end of the case.  The data used for these dashboards are updated daily.

How is this dashboard being used?

With the lifting of the eviction moratorium and phasing out of the emergency rental assistance program, landlord/tenant filings have increased back to pre-COVID levels.  The county is using this information to help target investments that help mediate these conflicts in the hopes of reducing the number of people who ultimately get evicted.